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En el marketplace están las guias para configurar Service Desk según el release y stack en que se encuentre tu sistema:
-> SAP Solution Manager in Detail -> Service Desk
For more information on SAP Solution Manager service desk please refer to the SAP Help Portal (help.sap.com -> SAP Solutions -> SAP Solution Manager -> SAP Solution Manager [current release] [Choose language] -> Service Desk).
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Johan González
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NW Consulting Services
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