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Lo mejor es siempre usar impresoras en red. Reinicia el printserver si hay, cambia la impresora de spool server, borra sus trabajos si se puede hacer, recrea la cola de impresión, mira el log en el WP de SPO del servidor/es de aplicación.
Hay manuales muy explicativos en la web de Xerox,
La primera a leer: Note 8928 - List of supported printers-device types.pdf
En general lee esto:
Note 1036961 - Device type selection wizard in transaction SPAD.pdf
Note 1049778 - Additional print options for SAPscript-Smart Forms.pdf
Note 108799 - How many spool work processes for each instance.pdf
Note 1103422 - SAP Printer Vendor program - Installing device types, etc.pdf
Note 19706 - Tuning the Spooler.pdf
Note 199166 - SAP R3 device types of Hewlett-Packard.pdf
Note 498668 - Deadlocks on the TSP01 table (deleting spool requests).pdf
Note 504952 - Composite note regarding spooling and printing.pdf
Note 6427 - Information about device type upload-download.pdf
SAP Note 1020775 Incorrect device types.pdf
SAP Note 12000 SM50 displays user _SAPSYS_ for SPO process.pdf
SAP Note 485244 Device types supplied by NRG.pdf
Ricoh:
1184230 - RICOH Web site.pdf
Note 1021765 - RICOH - List of supported printers-device types.pdf
Note 1049778 - Additional print options for SAPscript-Smart Forms.pdf
Note 1135039 - Printer Vendor Wizard Note - Ricoh.pdf
Note 458047 - Device types offered by Ricoh.pdf
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SAP Basis Consultant
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