Luego de enviar el error a SAP Active Global Support, nos devolvieron el siguiente mensaje que solucionó el problema:
I am attaching note 736595 that I would like you to review with
regard to the transfer of customer own fields.
Please follow the steps in this note, and by doing the changes on the
structures like CI_CUST and and implementing the exit DE_BALE to do the
mapping, this should work.
You can find further details in SAP note 83020.
Problema resuelto.
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